General Terms of Sale

Updated January, 11th 2017

  1. DEFINITION
  2. INTRODUCTION
  3. PLACING AN ORDER
  4. PRICES
  5. AVAILABILITY
  6. PAYMENTS
  7. BOOKING LESSONS
  8. CANCELLATION OF LESSONS
  9. CHANGE OF TEACHER
  10. TERM OF VALIDITY
  11. CHANGE OF PACKAGE
  12. LOGISTICAL AND TECHNICAL RESPONSIBILITY
  13. RIGHT OF CANCELLATION
  14. PROOF OF ORDER/ ARCHIVE
  15. LITIGATION AND LIABILITY
  16. PROTECTION OF PERSONAL DATA

1- DEFINITION

Further to the definitions contained in the Terms of Use, for the purposes of this document the terms detailed below are defined as follows :
Package : A package consists of a designated number of lesssons delivered by teachers selected for a general or specifically targeted language training course (in accordance with its description). It may be accompanied by content and related services.
Product : a product means all products and services other than packages that can be purchased on the site.
Beneficiary : The beneficiary can be a purchaser or a third party.
Professor : Service provider, providing language courses by videoconference or by telephone.

2- INTRODUCTION

2.1 The general conditions of sale detailed below only apply to the contractual relationship between the customer of the Lingueo Site (hereinafter called a "Customer" or "you") and the company, Lingueo, a limited liability company with capital of 93,750 EUROS , whose headquarters are located at 29 bis, rue Monge - 75005 Paris and registered with the association of Trade and Companies of Paris under number 501 604 110 ; number of intra-community VAT FR 295 016 0411 0 (hereinafter "Lingueo "or" we ") editors and owners of the website: www.lingueo.com (hereinafter the" Site ").

These Terms and Conditions are only applicable between the Client and Lingueo. They override all other conditions, except with prior explicit written consent. Lingueo may occasionally have to amend some provisions of the Terms of Sale, it is also necessary that the terms are re-read before every product order made through the Site. These changes are effective after they are posted online and therefore may not apply to previous orders.
Every order on the Site is governed by the Terms and Conditions applicable to the date of the respective order. We trust that by validating your order, you unreservedly accept our Terms of Sale after having read them. By accessing and using the Site, you agree to the Terms of Sale and the Terms of Use of the www.lingueo.com site.

2.2 For orders placed via a third party vendor that has partnered with Lingueo and is identified as such on the Lingueo Site, the General Conditions of Sale applicable to such orders will be those specified on the third-party Site. You will need to be aware of and formally accept these terms in order to finalize your order with the Lingueo partner vendor. In doing this, you must continue to respect the terms of use and terms of sale of the www.lingueo.fr Site.

3- PLACING AN ORDER

You may place an order as follows :
- online via the Lingueo Site - 24 hours a day, 7 days a week
- by phone 01 75 43 53 00

The procedure for ordering on the site includes the following stages :  
- Selecting one or more packages/products on the site ;
- Following your selection, a summary will be displayed, detailing your choices and the total price of the selected packages/products, contact details, and your payment method. You must verify the details of your order and make any necessary changes before the final stage of placing your order ;
- The "first click" will register your order, provided you have accepted the Terms and Conditions ;
- You will then be redirected to the payment step, finalizing your purchase with a "second click". When paying by credit cards, this "second click" is simultaneous to the registration of your information.

However, your purchase will only be definitively confirmed after the approval of payment by your bank. When paying by voucher or credit note, the purchase will be definitively confirmed via the entry of the voucher number or a valid activation code. As final confirmation of your order (represented by your "second click" according to law 2004-575 of Confidence in the Digital Economy), we will send you an e-mail confirmation of the order summarizing the details relating to it. Printing and / or keeping this e-mail, will serve as a proof of your order.

4- PRICES

The prices detailed on the Site are quoted in Euros and inclusive of all taxes. The total amount is listed at the end of the ordering process, in addition to the price of selected products, before customers confirm their selection.
Lingueo reserves the right to change the prices at any time but is commited to applying the prices listed on the Site at the time of your order.
Please be informed that in case of an incorrect price being displayed, that is clearly wrong, for whatever reason (computer bug, human error, technical error...), the order - even if validated by us - will subsequently be canceled, and you will be informed as soon as possible. You will then be able, if you so wish, to re-order the product(s) at the correct price.

5- AVAILABILITY

Lingueo is committed to fulfilling your order within the limits of the availability of teachers.

6- PAYMENTS

6.1 Payment methods proposed Lingueo offers several methods of payment :
1. Payment by Paypal
2. Lingueo Gift Certificate
3. Voucher

6.2 The securityof payments made to Lingueo is consistent with our commitment to securing all payments, including all online payments by credit/debit card or other type of credit. Payments are made via the "Secure Socket Layer" security system which allows the encryption of your banking information during transmission. Be assured that Lingueo and its partner Payline verify the reliability of the information entered by you during the registration of an order. This is part of our comitment to the fight against online purchase fraud, which protects all consumers.

7- BOOKING LESSONS

Once a training package has been purchased, the beneficiary is given a personal login and password for access to the Site 24 hours a day, 7 days a week, including use of all its tools : teacher selection, messaging, calendar, document sharing, customer service ...

Lingueo may need to add or delete new features at any time.

According to the training course purchased, the beneficiary has a set number of lessons hours, and a selection of suitable teachers.

To take a lesson, the recipient must use our online booking system and request a lesson from a teacher. We recommend you make your request at least 48 hours in advance.

Once the request is approved, the hour is validated. The recipient will go on the site at the scheduled hour and access to the classroom.

8- CANCELLATION OF LESSON

In case of any issues or changes of plan, the beneficiary must cancel his/her booking with a notice period of no less than six business hours before the scheduled time of the lesson. This cancellation will be made exclusively on the agenda, our Internet booking tool. No other form of cancellation will be accepted.

In the event of a last minute cancellation (less than the minimum notice period of six working hours), the canceled class will be counted as lost. An email notification of the lost lesson will be sent to the beneficiary.

9- CHANGE OF TEACHER

The beneficiary may at any time change the selection made from the pool of teachers related to his or her package.

10- TERM OF VALIDITY

The date on which a package becomes valid corresponds to its purchase date. Thus the package is activated and classes may be booked starting from the date of purchase.
However, the packages have a limited validity period, as specified on the description page of every package purchased.

11- CHANGE OF PACKAGE

If a beneficiary does not start using his/her package, he/she may request a change by phone (01 75 43 53 00) or by e-mail, at contact@lingueo.com.
Lingueo will then provide the said beneficiary with a credit that he/she can use in buying a new package.

12- LOGISTICAL AND TECHNICAL RESPONSIBILITY

Lingueo acts as a provider of services that require certain pieces of equipment and facilities, for which it cannot take responsability, and which are the responsability of the client. The lessons are carried out with the use of Skype, and the client must download this application it on his/her computer independently of Lingueo.
The customer is responsible for acquiring the computer equipment required for the proper utilization of the Lingueo Site and Skype (braodband Internet connection, browser suitable sound card, speakers/headphones and microphone.
During their lesson, customers may need to view sites or linked pages that are not controlled by Lingueo. Lingueo will not be held responsible for any material viewed directly or indirectly by the client, or emotional damages suffered by the client as the result of exposure to content outside of the Lingueo Site.

13- RIGHT OF CANCELLATION

Upon purchasing a package, under the terms of Article L.121-20 of the Consumer Code, you have a period of 7 days to exercise your right to cancel without having to give any justifications or to pay penalties.

If you decide to take a course before the end of the period of seven days, you cannot exercise your right of cancellation.

The period mentioned above shall start from the moment you acceptance of the product(s).

Your request for cancellation must be sent by email to contact@lingueo.com or by registered letter with return receipt to the following address :
Customer Service Lingueo
21, rue Tournefort
75005 PARIS

Any cancellation made in accordance with the requirements of this section will result in a refund of all payments made within thirty days of receipt of your e-mail or your mail, at the latest.

14- PROOF OF ORDER/ ARCHIVE

You are explicitly informed that in case of any differences in order details between your records and Lingueo's records, the data stored in databases held by Lingueo has probative value, unless adequate proof to the contrary can be provided by you.

Data regularly stored on a computer or other electronic device constitutes admissible evidence and is enforceable in the same terms and with the same value as any document that may be received and recorded in writing.

15- LITIGATION AND LIABILITY

This contract is subject to French law.

Lingueo cannot be held liable for breach of contract in the case of : force majeure as defined by the courts ; in the case of fault on the part of the Client ; or of unforessen and insurmountable difficulties caused by a third party.

16- PROTECTION OF PERSONAL DATA

By registering on the Lingueo site (including opening an account or subscribing to services provided on the Lingueo Site, the user of the Site agrees to provide us with honest and accurate information about themselves. Giving false information is contrary to these terms of use. In accordance with the "Data Protection" Law No. 78-17, issued January 6th, 1978 the collection and processing of such information has been registered with the Commission Nationale Informatique et Libertés (CNIL) under receipt number 1281803. Lingueo is the sole possessor of your information.
You can at any time make a request to Lingueo concerning : the regulation of which information about you will be held by Lingueo, objection to the use of that information, editing or deleting that information by contacting customer service via email, at contact@lingueo.com.
If you did accept the use of personal data upon registering on the site, Lingueo and its business partners may send you information by email as part of occasional promotional campaigns. These partners have been specially selected by Lingueo based on the quality of their products and services.
You may choose to stop receiving these e-mails at any time by clicking the link provided for this prupose, which appears in the footer of such e-mails..
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